The SMS Marketing Agency for DTC Brands That Want Repeat Revenue
We build and run SMS programs for ecommerce and subscription brands - the automated flows, segmented campaigns, and compliance that turn your list into recurring revenue. Not blast-everyone texts people mute. Messages they actually act on.
SMS Should Be Your Highest-ROI Channel. For Most Brands, It’s a Blunt Instrument.
Texting has the highest open rates in marketing - and the lowest tolerance for getting it wrong. When SMS underperforms, it’s almost always one of these.
You’re blasting your whole list.
Every number gets the same text, so you burn your best customers and push the rest to unsubscribe after one too many.
SMS and email don’t talk to each other.
They run as two separate channels firing at the same people, instead of one coordinated system - so you’re paying twice to annoy the same subscriber.
You’re barely collecting numbers.
No SMS capture in your pop-up, no checkout opt-in - so your list grows slowly and the channel never reaches the scale that makes it worth it.
Your only automated text is an abandoned cart.
No welcome, no post-purchase, no replenishment, no win-back, no shipping updates - the flows that actually drive repeat revenue aren’t there.
You’re worried about compliance, so you under-send.
TCPA, opt-in rules, quiet hours - the fear of getting it wrong keeps you sending too little, or sending blind and risking real penalties.
You can’t tell what SMS actually earns.
Costs add up per message, but with no real attribution you don’t know which texts drive revenue and which just cost you money and goodwill.
SMS & Email, Built as One Revenue System.
We don’t run SMS in a silo. Texts, emails, and flows work together against one goal - more revenue per subscriber, without wearing your list out.
SMS Flows
The automated backbone: welcome, cart and checkout abandonment, post-purchase, replenishment, shipping, and win-back - built to fire at the right moment, not all at once.
Campaigns & Segmentation
A planned SMS calendar with real segmentation, coordinated with email, so the right people get the right text instead of one blast to everyone.
List Growth & Compliance
SMS capture built into your pop-ups and checkout to grow the list, plus TCPA-compliant opt-in, quiet hours, and consent handling so you can send confidently.
Your Free Audit Is a Complete Gameplan, Not a Sales Call.
Most agencies sign you, then disappear for eight weeks to “audit” before they tell you anything. We do the opposite. Before you pay a cent - before you even decide - you get a full teardown of your account and the exact plan to fix it, built from your real numbers. Here’s what lands in your inbox.
A Full Unit Economics Analysis
We pull your real numbers from Shopify and Klaviyo - margins, breakeven, retention order by order, and the most you can spend to acquire a customer without losing money. You see exactly where the business makes money and where it leaks.
Every Growth Lever, Mapped
The full set of levers that move LTV - converting one-time buyers to subscription, cutting voluntary and failed-payment churn, reactivating cancellers, lifting subscription AOV. You see which ones actually move the needle.
A Prioritized Lifecycle Scorecard
A flow-by-flow benchmark of your current program - what’s working, what’s broken, what’s missing - scored against brands like yours and ranked by revenue impact. A number, and a reason.
The Complete Gameplan
One prioritized roadmap - which flows to fix, kill, or build, which subscriber segments to split out, and which subscription levers to pull, in order, with targets and trajectory. Not a 40-page deck. A plan you can start tomorrow.
All built from your live Klaviyo, Shopify, and subscription data - never a template.
Subject to availabilityNamed Clients. Real Numbers.
HEALTH · LIFECYCLE
SUBS · CPG · LIFECYCLE
CPG · LIFECYCLE
LIFECYCLE · OTHER
SUBS · HEALTH
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SUBS · HEALTH · LIFECYCLEHEALTH · LIFECYCLE
HEALTH · LIFECYCLE
LIFECYCLE · OTHER
CPG · LIFECYCLE
SUBS · CPG · LIFECYCLE
LIFECYCLE · OTHER
HEALTH · LIFECYCLE
CPG · LIFECYCLE
SUBS · CPG · LIFECYCLE
CPG · LIFECYCLE
SUBS · HEALTH · LIFECYCLE
LIFECYCLE · OTHERProof We Didn’t Write Ourselves
Anyone can publish their own wins. These weren’t published by us. Klaviyo, Skio, Loop and others wrote up our clients’ results as their own customer success stories. Read them at the source.
Mira
Jimmy Joy
Gratsi
Evereden
Boujee Hippie
Gratsi
The Founder Does the Diagnosis
George Kapernaros founded YOCTO to do one thing better than anyone else: turn DTC retention into a measurable system. He sits on the Klaviyo Partner Advisory Council, the Forbes Business Council, and the Fast Company Executive Board - and he personally runs the audit on every account before a single deliverable is complete.
How We Think About Retention, On Camera
Recorded by George. Each video covers one part of the retention program we run for clients. Play it here or open it on YouTube.
Churn fix on Loop8:18
Watch Me Fix a $30M Brand's Churn Problem
Cancellation & save flows10:38
How to Create a High-Converting Cancellation Flow
Failed-payment recovery6:27
Best Strategy to Recover Failed Payments
Cohort LTV reporting15:50
Cohort Analysis Tutorial: Track Customer LTV & Retention
Subscription strategy10:31
DTC Subscription Marketing Is Easy After You Understand This
Platform choice16:06
Recharge vs Loop (2026): The Truth From an Agency That Runs Both
SMS Marketing Questions, Answered.
- Klaviyo Elite Partner - the top tier, held by roughly 40 agencies worldwide on our count of Klaviyo’s partner directory, August 2026.
- Klaviyo, Skio, Loop and Bubblehouse have each published our client results under their own names.
- Clients include Healf - ranked #1 on the 2026 FT1000 as Europe’s fastest-growing company.
Bring Us Your Hardest Retention Problem.
We take on a fraction of the brands that apply - the ones we know we can move the needle for.